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Ordering Terms and Conditions

Placing Orders

  • Place orders online or fax, mail or email order form to CASAS. No telephone orders accepted.
  • Pay by check, purchase order, VISA, MasterCard, American Express, or Discover Card.
  • Make checks payable to CASAS. 


  • Net 30 days.

Regular Delivery

  • Receive within ten working days of order form arriving at CASAS.
  • Orders shipped via regular UPS ground delivery.
  • All orders are F.O.B. San Diego, California.
  • All 50 states, Puerto Rico, and Canada have a UPS ground-service option.
  • International shipping charges apply to all other locations.

Expedited Delivery

  • Not all products available for expedited delivery.
  • Upgrade shipping status to Next Day, 2-Day, or 3-Day UPS service.
  • Call 1-800-255-1036, opt. 3, to confirm receipt of expedited delivery orders.
  • A 10% handling fee plus actual UPS expedited shipping charges will be added to your invoice. The 10% fee is applied to subtotal and UPS charges are calculated at time of shipping.


  • CASAS wants every customer to be satisfied with all products purchased.
  • Returns accepted on unopened materials in full sets and in good, resalable condition.
  • Returns fully refunded only when received up to 45 days after shipping.
  • Returns after 60 days will not be accepted.
  • Shipping and handling charges are not refundable.
  • Please call 1-800-255-1036, opt. 3 for return authorization code before shipping materials.

Incomplete Orders

  • If your order is missing items, contact CASAS within 45 days after shipment to receive a replacement order. No replacements can be made after 45 days.

Training and Test Use Agreement and Test Security Agreement



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