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Workforce Success Stories

Workforce development programs and businesses across the country are using CASAS to establish comprehensive performance accountability systems, address core indicators of performance, integrate literacy and occupational skill instruction, and evaluate the effectiveness of training programs.

Oral Communication in the Workplace

Oral communication is the most immediate need of non-English and limited-English speakers in the workplace, and often the first skill addressed by ESL workplace programs. The ability to understand and be understood in spoken English drives the most basic workplace activities: greeting coworkers and supervisors, following directions, reporting a problem, and asking for clarification. Oral communication is critical to employees' ability to work safely, access their workplace rights and benefits, and pursue career advancement. In Connecticut, the need to measure the speaking skills of ESL students in the workplace led to the development and implementation of the Comprehensive Adult Student Assessment Systems (CASAS) Workplace Speaking assessment.

Read the full article in the AEIS Newsletter, a newsletter of TESOL's Adult Education interest section.

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